What Our Clients Say
Hear from organizations we've helped transform their IT infrastructure and improve their service delivery.
The team delivered a custom software solution that took us from 90% paperwork to dust collecting on our filing cabinets. This was essential for the growth of the company. I will absolutely recommend them to any provider in our shoes.
I always receive more than expected with Focus Care. I will absolutely recommend them to anyone looking for a professional experience.
We've been loyal to Jovanie and his agency since the beginning. Best investment I could've made for our organization.
Highly recommend, easy to work with. Looking forward to more business together.
Focus Care allowed our team to step away from outdated documentation templates we've been using for over a decade.
Jovanie and his team got us up and running with Therap's eMAR module in under 3 days. Staff training was seamless once setup.
Transforming Care Delivery
How Focus Care helped a disability service provider improve their service delivery and operational efficiency.
Our Client
An ODP waiver provider in Pennsylvania, Our Client offers Community Participation Support (CPS), In-Home & Community Supports (IHCS), and Community Living services to 40 individuals across Montgomery, Delaware, and Philadelphia Counties. Operating within the ODP 6100 and EVV regulatory framework, they initially faced manual operations, scattered records, and high compliance risk.
The Challenge
- No organized system for progress notes, staff files, or service documentation.
- Manual tracking of service codes and retro billing information.
- Unstructured and inconsistent progress notes and staff data.
- EVV-required services not connected to Sandata.
- Underutilized AxisCare with incomplete individual/service setups.
- Billing issues leading to delays and denials.
- Lack of Google Workspace and structured digital infrastructure.
The Solution
Focus Care implemented a comprehensive IT solution tailored to Our Client's needs:
- Billing Issue Resolution: Identified and corrected inconsistencies, fixed prior errors, and implemented a structured billing workflow tied to AxisCare + Sandata.
- AxisCare System Overhaul: Entered all individuals, service codes, staff data, and previous shifts; standardized progress note and service entry workflows.
- Google Workspace Implementation: Created a full digital business suite, centralizing all documentation and developing structured Drive folders.
- EVV Integration (Sandata Aggregator): Connected all EVV-required services, automated verification for IHCS, and removed manual time validation.
The Results
Since implementing Focus Care's solutions, Our Client achieved:
- Historic billing issues fully resolved: Accurate, EVV-compliant billing established.
- Significant reduction in manual effort: Documentation consistency improved across all service lines.
- Enhanced compliance and audit readiness: Digital organization now fully supports regulatory requirements.
- Increased operational efficiency: Streamlined workflows leading to better staff productivity and focus on client care.
- Positioned for stable growth: Modernized infrastructure provides a solid foundation for future expansion.